When specific duties and tasks are handled exclusively by a single employee, there is always a risk that vital information will vanish right along with them. Not through theft or malicious intent, but simply because they have information that is critical to your operations that they never thought to share with anyone else. This is especially problematic where IT is concerned. If your technician were to leave tomorrow, could your IT keep running as-is without them?
The same risk exists for both internal and outsourced IT. That's why unlike other IT providers in the Houston area, Texas Data Solutions takes the time to provide the documentation, mapped processes, and standard operating procedures your business needs to stay operational no matter what.
Using proven, best-practice documentation designed specifically to offer needed transparency, efficiency, and consistency of your IT operations, we make sure there is never a question about your technology that you can't find an answer to when you need it most.
Provide detailed documentation of every aspect of your IT environment
Store and connect all of your passwords, applications, and devices
Monitor and store any and all passwords, domains, and SSL (certificates? Information?) automatically
Provide clear, detailed processes for fixing issues with your devices so that any tech – even the newest member of the team – can jump in and get the work done
Create a huge library of templates and best-practice processes
Keep track of who is accessing and changing stored information, and provide you with a version history that can be used to retrieve all of your data, if needed